How we deliver to you

SHIPPING POLICY

Free Shipping:

We currently offer FREE domestic shipping option on all orders to the island of Cyprus, and FREE shipping internationally on orders over 30 EUR.

In regards to our free shipping option, there are no guarantees on the timeline of the shipment, however, most orders dispatch within 1 business day and after your order dispatches it will take 1-3 days for delivery in Cyprus, 7-15 days international. 

Order Processing:

In most cases, all orders will ship within 1-3 days of placing your order. If you place your order over the weekend, please allow extra time to process your order. This estimate does not include the actual shipping times.

We do our very best to ship orders as quickly as possible. Our shipping schedule may vary slightly during extremely busy times such as sales events and during the holiday season.

Shipping Methods:

If you would like to receive your order faster than the standard delivery method offered with our free shipping, you may select and pay for another method such as Domestic & International recorded delivery at the time of checkout.

Delivery Times:

Once your order is processed for delivery, you will receive an e-mail confirmation that your order has shipped, along with tracking information (if applicable to your shipping method).

All orders shipping via our free shipping offer will be shipped via Cyprus Post First Class and will usually be delivered within 2 to 3 business days after your order is processed for domestic.

Please note that Cyprus Post shipping times are not guaranteed.

Shipping Rates:

All additional shipping methods and rates are listed when you place your order at check out.

In the event that you receive the message, "No shipping rates available for your area", this means that we currently do not ship to the address or location that you have provided. If this is an international order and you are receiving this message, there may be restrictions on sending products to your country. Please contact our Customer Support Team for additional information. 

Back Orders:

In the unlikely event that a product in your order becomes unavailable, we will attempt to contact you for an alternative replacement item, or may at our discretion remove the item from your order and issue a refund back to your credit card or other method of payment. 

International Orders:

International shipping delivery times are not guaranteed.

Due to the large number of international shipping locations, we cannot provide  more precise estimates on delivery times.

In the event that your international order is returned to us by customs, we will notify you of the status and may attempt to reship your order, or may at our discretion cancel the order and refund your purchase. 

Damaged Or Missing Products/Order:

In the event that you receive your order and there is product damage, broken bottles, wrong flavours, incorrect nicotine levels, etc., please take a picture of the products immediately and e-mail them along with a brief description of the problem to our Customer Support Team, and they will assist you in resolving the problem.

If you have any questions, please contact our Customer Support Team sales@island-juice.com.

N.B.

Kindly note that although we take every precaution to package and post our products as effectively as possible, depending on your country of residence, eliquids can get stopped in customs. Should this occur, we do not assume responsibility for extra customs charges or confiscation of your items.